Shipping policy

ELORÉNE Shipping Policy

Shipping & Delivery

At ELORÉNE, every order undergoes a careful inspection and quality-control process before shipment.

Please allow 1–3 business days for order processing. During this time, your items are inspected, prepared, and packed before being dispatched.

Once dispatched, international delivery typically takes 3-5 business days, depending on the destination, shipping carrier, and customs processing.

Free international shipping is available on orders of USD $150 or more. Orders below USD $150 may be subject to a shipping fee, which will be displayed at checkout.

Once your order has shipped, you will receive a tracking number by email so you can follow the progress of your delivery.

Customs, Duties & Taxes

For eligible international orders, applicable import duties and taxes may be calculated and collected at checkout.

If duties and taxes are collected at checkout, customers should generally not be required to pay those same charges again upon delivery.

In some countries or circumstances, however, duties, import VAT, brokerage fees, or other customs charges may not be collected in advance. In such cases, the customer may be required to pay these charges before or upon delivery.

Customs inspections and clearance procedures are outside ELORÉNE's direct control and may cause additional delays.

Delayed or Lost Shipments

If your tracking has not updated for an extended period, or if you believe your shipment has been lost, please contact us at info@shopelorene.com.

We will investigate the shipment with our fulfillment and shipping partners and, where appropriate, arrange a replacement or refund.

For international shipments, a package may not be considered officially lost or excessively delayed until the carrier's investigation period has been completed. Our fulfillment partner currently treats EU shipments exceeding 35 calendar days from dispatch as eligible for a late-delivery review.

Incorrect Address or Refused Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or another circumstance attributable to the recipient, additional shipping or return fees may apply.

Returned international parcels can take several weeks to reach the return warehouse.